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Ekahau Support Subscription


The Ekahau Support Subscription, also known as the Ekahau Connect Subscription, is an annual offering for Wi-Fi optimization, providing software and hardware updates and access to various tools and support.

Key Features:

  • Wi-Fi Optimization: Automatically detect and address performance and security issues with step-by-step action plans.
  • Ekahau Survey Mobile App: Professional app for Android and iOS, optimized for the Ekahau Sidekick 2, that helps survey your Wi-Fi network’s performance.
  • Ekahau Analyzer Mobile App: A trouble-shooting app for Android and iOS that offers Wi-Fi health validation, spectrum analysis, and full Wi-Fi troubleshooting, again optimized for the Ekahau Sidekick 2.
  • Ekahau Insights Analytics: Automates issue identification and provides a step-by-step network optimizer, with guest access and reporting for easy project sharing.
  • Cloud Project Sync: Collaborate as a team and sync survey data between on-site surveyors and remote Wi-Fi experts securely.
  • AP Manufacturer Dashboard Integrations: Automate AP provisioning and streamline maintenance with integrations for top AP manufacturer dashboards.
  • Global Customer Support: Access to the industry-leading global customer support team for one-on-one email and phone assistance during the subscription period.
  • Software & Firmware Updates: Access the latest upgrades during the active subscription period.
  • Latest AP Models: Gain access to the most up-to-date antenna models.
  • Optimizer Step-by-Step Guides: Guides to help design, optimize, and troubleshoot Wi-Fi networks accurately and efficiently.
  • Cloud Support and Sidekick Storage Support: Expanded storage in the Sidekick device, and the ability to store and share project files via the Ekahau Cloud service