Product Details
RingCentral Contact Centre is a multi-channel contact center platform designed to allow customers choose the way they wish to interact. The platform provides native support for voice, web chat, SMS, email, and fax, with the option to add social media. Advanced inbound and outbound media routing and distribution features enable businesses of all sizes to improve responsiveness with customers.
RingCentral Contact Center Feature
- Hotkeys
- Inbound Reporting
- Multi-Part Conferencing
- Outbound Reporting
- VoIP
- Advanced IVR
- Toll-free, local, and vanity numbers available
- Automatic call distribution
- Skills-based routing
- Email routing
- Social media
- Web chat routing
- Outbound campaign management
- White glove implementation service
- Predictive & progressive dialer
- Data directed routing
- Advanced agent management
- Real-time dashboards
- Historical reporting
- Wallboard support
- 3rd party integrations
- CRM integrations
- Supervisory features
- Open platform with API / SDK
- Optional speech recognition
- Optional workforce management
- Queue-based routing
- Real-time reporting
- Standard IVR & ACD
- Voice
- Ports/agent
- CRM Integration
- Multi-channel communication
- Preview dialer
- Campaign management
- Chat, email, social media
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