Rescue Mobile Add-On Annual is an add-on to the RescueAssist remote support software, enabling IT professionals and support teams to provide remote support to mobile devices, including smartphones and tablets.
Key Features:
- Remote Access to Mobile Devices: Provides secure, remote access to mobile devices, allowing technicians to troubleshoot and resolve issues in real-time.
- Screen Sharing: Enables technicians to share screens with mobile device users, facilitating collaborative troubleshooting and support.
- Remote Control: Allows technicians to remotely control mobile devices, enabling them to take actions on behalf of the user.
- Chat and Messaging: Offers integrated chat and messaging capabilities, enabling technicians to communicate with mobile device users during support sessions.
- Device Information: Provides detailed information about the mobile device, including device type, operating system, and installed applications.
- App Management: Enables technicians to remotely install, update, and manage applications on mobile devices.
- Security: Provides secure, encrypted connections and access controls, ensuring that sensitive data and systems are protected.
Benefits:
- Extended Support Capabilities: Enables IT teams to provide remote support to mobile devices, extending their support capabilities beyond traditional desktop and laptop devices.
- Improved Response Times: Allows IT teams to respond quickly to mobile device support requests, reducing downtime and improving productivity.
- Increased Efficiency: Automates routine tasks and processes, freeing up IT staff to focus on more complex issues.
- Enhanced Collaboration: Facilitates collaboration between IT teams and mobile device users, improving communication and reducing misunderstandings
- Cost Savings: Reduces the need for on-site support visits, saving time, money, and resources
