PTC Service Knowledge and Diagnostics

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Description

Service Knowledge and Diagnostics

Case Study SKD Automotive

Using PTC Service Knowledge and Diagnostics to improve service delivery in the automotive industry.

PTC Service Knowledge and Diagnostics business benefits

  • Increased service call and dispatch avoidance by 20+ percent.
  • Improved equipment uptime.
  • Reduced service and warranty costs.
  • Reduced diagnostic steps per call by 40 percent.
  • Real-time sharing of new solutions.
  • Improved resolution time by 20-75 percent.

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