Product Details
PureConnect is an all-in-one omnichannel engagement solution that is rapid to deploy, simple to administer, flexible, easily tailored, and cost-effective for mid-size to large organizations. Available both in the cloud and on premise, PureConnect lets you replace multiple point solutions with a single platform that supports empowered employees and loyal customers.
Genesys PureConnect Features
Communication
Dialing Options
- Preview Dialing
- Progressive Dialing
- Predicitive Dialer
Agent Tools
- Callback Scheduling
- Call Recording
Automation
- Voice Detection
- Interactive Voice Response (IVR)
- API / Integrations
Functions
- Session Routing
- Session Queuing
- Concurrent Calling
Administrative
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
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