CallTools

Product Details

CallTools is an all-in-one contact center solution designed to help increase contact rates and boost sales revenue. The platform’s outbound predictive dialer and inbound call center comes with real-time analytics and includes various methods for connecting with customers and prospects. The system caters to small business and enterprise-level customers around the world such as BPO’s, call centers, telemarketers, appointment setters, and sales and customer support centers.

CallTools Feature

• Live chat
• Enhanced voicemail detection
• Workforce management
• Quality management
• Campaign management
• Outbound call center
• Call logging
• Progressive dialer
• Manual dialer
• Inbound call center
• Blended call center
• Virtual call center
• Premise-based call center
• Live agent monitoring
• Skill based routing
• Call recording
• List management
• In-depth reporting & analytics
• Answering machine detection
• Third party software integrations
• Basic CRM software built-in
• Manager account and dashboard
• Interactive Voice Response (IVR)
• Marketing Automation
• data

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