Service Level Management (SLM)

Meaningful goal measurement

Service Level Management performance reporting enables you to show that IT is meeting its obligations. Proactively manage service levels from the business perspective; measure and monitor application service levels against business objectives; define realistic, quantifiable service-level objectives; and track performance in real time.

Clear goal definition

Define realistic and quantifiable availability and performance objectives that reflect business service level management goals.

Real-time performance planning

Track service level availability and performance both on a real-time basis, and for offline planning purposes.

Unify IT with your business metrics

Align your IT organization with business priorities and expectations.