Product Details
Xencall is a cloud-based contact center solution that integrates VoIP with a CRM to manage leads, execute inbound and outbound campaigns, predict which leads are most likely to close and more. The software is suitable for call centers of any size and integrates with a range of third-party products.
XenCALL Feature
- ACD (Automatic Call Distribution)
- API Capabilites
- Blended Inbound/Outbound Dialing
- CRM Built In
- Call Recording
- Caller ID Proximity Matching
- Dispositions and Queues
- Dynamic Call Scripts
- FCC/FTC Compliance
- Google Integration (Calendar/Gmail/Maps)
- IVRs (Interactive Voice Response)
- Instant Messaging
- Lead Targeting
- Live Sales-Floor Monitoring
- Live Transfers
- Reporting and Analytics
- Secure Encryption and Firewall
- Third-Party Lead Posting/Verification
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