Talkdesk

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Product Details

Talkdesk is an enterprise cloud contact center empowering companies to make customer experience a true competitive advantage. With enterprise-class performance and consumer-like experience, Talkdesk empowers you to adapt your contact center to the evolving needs of your customers and teams. The results? Increased productivity, higher customer satisfaction, more cost savings and great customer experience. It is the fastest growing cloud contact center solution with over 1800 customers and over 30,000 users in over 50 countries.

Talkdesk Features

Dialing Options

  • Preview Dialing
  • Progressive Dialing

Agent Tools

  • Call Recording

Quality Assurance

  • Evaluation
  • Reports

Engagement

  • Dashboards
  • Training

Channels

  • Voice

Functions

  • Session Routing
  • Session Queuing
  • Concurrent Calling
  • Inbound Screen Pop

Administrative

  • Session Summary Notes
  • Administrator Access
  • Reporting & Dashboards

 

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