Meaningful goal measurement
Service Level Management performance reporting enables you to show that IT is meeting its obligations. Proactively manage service levels from the business perspective; measure and monitor application service levels against business objectives; define realistic, quantifiable service-level objectives; and track performance in real time.
Clear goal definition
Define realistic and quantifiable availability and performance objectives that reflect business service level management goals.
Real-time performance planning
Track service level availability and performance both on a real-time basis, and for offline planning purposes.
Unify IT with your business metrics
Align your IT organization with business priorities and expectations.