NICE inContact

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NICE inContact is the cloud contact center software leader with the world’s #1 cloud customer experience platform. NICE inContact CXone™ combines best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact’s solution empowers organizations to provide exceptional customer experiences by acting smarter and responding faster to consumer expectations. NICE inContact’s DEVone developer program is an extensive partner ecosystem, providing applications from partner companies on the CXexchange marketplace that are designed to integrate with CXone.

NICE inContact Features

Dialing Options

  • Preview Dialing

Agent Tools

  • Callback Scheduling
  • Call Recording

Channels

  • Voice

Functions

  • Session Routing
  • Session Queuing
  • Concurrent Calling
  • Auto Dialer
  • IVR
  • Inbound Screen Pop
  • Persistent Data

Administrative

  • Session Summary Notes
  • Administrator Access
  • Reporting & Dashboards
  • Session Recording

 

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