NICE CXone

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Description

Product Details

NICE inContact CXone is a market-leading contact center software that enables businesses to transform customer and employee experiences. They offer a comprehensive suite of apps that lets you manage omnichannel routing, analytics workforce optimization, automation, and artificial intelligence tools all in one platform. NICE inContact gives call center teams a 360-degree view of customer interactions, enables them to be more productive, and realize the full potential of their operations.

 

NICE inContact CXone Features

  • Optimized Voice as a Service (Vaas)
  • Interaction Channels
  • Interaction Analytics
  • Automatic Call Distribution
  • Workforce Intelligence
  • AI chatbots
  • Real-time Reporting and Dashboards
  • Extensive customer satisfaction surveys
  • Intelligent Workforce Management
  • Quality Management and Analytics
  • Performance Management
  • Call Recording
  • Automatic Call Distribution
  • Interactive Voice Response
  • Predictive Dialer

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