Nexustek Dedicated

Description

Managed Service Providers for Business IT

Businesses of every size need IT support. Whether there are trained professionals on staff or a small group of technology-minded employees brought in to mind the IT, most business’s IT is not covered by their area of expertise. While it is tempting to keep everything internal, modern cloud, mobile, and IoT computing make the need for properly managed IT essential to businesses of any size.

Because businesses don’t have the resources to build a dedicated IT support team, they often resort to pulling in people whose expertise is actually website design, engineering, or coding. While these individuals have the latent ability to handle IT, they’re rarely trained, equipped, or have enough experience to do the job well.

What is a Managed Service Provider?

This is where NexusTek’s Managed Service Provider (MSP) plans can help businesses of all sizes. Rather than using time, energy, and resources to build an internal IT management team, an MSP will provide the experienced IT support and management with their own resources.

An MSP plan takes the experience, technology, and training of expert IT management teams and makes it available to businesses of all sizes.

Managed Service Plans: DEDICATED

We understand the challenges of keeping up with evolving technology and making sure you are maximizing your technology investments. Read more below to learn about the three key benefits NexusTek clients receive through our Dedicated Managed Service Provider Plan.

Get a Dedicated Engineer

NexusTek’s Dedicated plan is aptly named because each client is assigned a dedicated engineer who focuses on learning the “ins and outs” of their business. This personal IT expert provides routinely scheduled services, as well as troubleshooting benefits 24/7/365. Our engineers are trained to use the best proactive strategies that are customized to your firm’s needs. We work with your existing IT team to conduct quarterly technical business reviews, so if changes in your IT strategy need to be made, we’re there to walk you through it.

Benefit from Proactive Support and Security

NexusTek takes a proactive approach to managing your IT, so we can identify problems before they happen and keep your business running smoothly. We monitor critical systems and provide vital endpoint security. Support services include optional services such as unlimited live help desk and emergency on-site response.  In addition, support for user applications, server applications, backup restores, and remediation of monitoring alerts are included in every Dedicated Service Plan. Rest easy knowing your security is being monitored through managed services that include anti-virus and anti-malware, vulnerability scanning, and Windows OS, Microsoft app, third-party supported app, and endpoint security patching.

Increase the Productivity of Your Existing IT Team

A Dedicated Managed Service Provider Plan with NexusTek augments your existing IT support. Let our team of experts free your team of experts up to focus on core business needs. Leave the management and maintenance of your systems to our highly trained managed IT staff.

Get managed IT that is customized to the needs of your business with a Dedicated Managed Service Provider Plan from NexusTek.

Managed Service Plan Features

Proactive Planning, Consulting and Reporting ServicesESSENTIALREMOTEDEDICATEDCOMPLETE
Baseline Strategic IT Assessment
Quarterly Business Review with Health Score & Metrics Analysis
Business IT Alignment and Roadmap
24x7x365 Support ServicesESSENTIALREMOTEDEDICATEDCOMPLETE
Unlimited Live Help DeskADD-ONADD-ON
Unlimited Emergency On-site ResponseADD-ONADD-ON
Access to Microsoft Top Tier SupportADD-ON
Scheduled Dedicated Engineer (On-site or Remote)ADD-ONADD-ON
Support for User Adds, Removes and ChangesADD-ON
Support for User Applications and HardwareADD-ON
Support for Data Restore from BackupADD-ON
24x7x365 Proactive Cyber Security ServicesESSENTIALREMOTEDEDICATEDCOMPLETE
Advanced Endpoint Security Software (Win/Mac)
Managed Ransomware, Phishing and Malware Protection
Managed Endpoint Zero-day Threat Protection
World-wide Threat Intelligence AI Network Integration
Automated Malware Remediation
Managed Vulnerability Scanning
Managed Windows OS Patching
Managed Microsoft App Patching
Managed 3rd Party Application Patching
24x7x365 Proactive System Monitoring ServicesESSENTIALREMOTEDEDICATEDCOMPLETE
24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Including:
Unlimited Upkeep Maintenance
Windows Servers, Physical and Virtual
PCs and Virtual Desktops
Supported Firewalls, Physical and Virtual
Supported Switching
Supported Storage Area Network Hardware
Supported Cloud Platforms and Hypervisors
Supported Backup Systems
Supported UPS Systems
Monitoring of Supported Mission-Critical Network Hardware
IT Inventory Management and Tracking ServicesESSENTIALREMOTEDEDICATEDCOMPLETE
Managed IT Asset Tracking
Managed Software Licensing and Subscription Tracking
Managed Hardware Warranty Tracking
Managed Domain Name Services
Managed Secure Password Database

✔ = Included in package    ADD-ON = Usage-based charges may apply

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