Product Details
Megacall is a fully featured Call Center Software designed to serve Agencies, Enterprises. Megacall provides end-to-end solutions designed for Web App. This online Call Center system offers Call Logging, Callback Scheduling, Contact Management, Outbound Call Center, Manual Dialer at one place.
Megacall Features
- Lead Management
- Contact Management
- Call Recording
- Call Center Management
- Call Monitoring
- Inbound Reporting
- IVR / Voice Recognition
- Outbound Reporting
- Predictive Dialer
- Telemarketing Management
- Voice & Data Integration
- VoIP
- Lead Capture
- Campaign Management
- Blended Call Center
- Call Logging
- Call Scripting
- Escalation Management
- Inbound Call Center
- Manual Dialer
- Outbound Call Center
- Progressive Dialer
- Call Results
- Call Transfer
- Callback Scheduling
- Campaign Specific Caller ID
- FCC Compliance
- FTC Compliance
- Reporting/Analytics
- Auto Dialer
- Real-time Chat
- Interactive Voice Response
- Queue Management
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