LeadDesk

Rp1

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Description

Product Details

LeadDesk is a cloud-based contact center software for outbound sales, inbound sales, and customer service. Features include an intelligent dialer, agent performance reporting, automated lead management, live dashboards, a customizable interface, and rule-based call distribution.

 

LeadDesk Feature Summary

  • Archiving
  • Auto Dialer
  • Auto-Dialing
  • Blended Call Center
  • Call Center
  • Call Logging
  • Call Parking
  • Campaign Specific Caller ID
  • Data Management
  • Distributed Call Recording
  • Email Management
  • Employee Directory
  • Encryption
  • Event Triggered Recording
  • Hotkeys
  • Inbound Call Center
  • Interactive Voice Response
  • Live Chat
  • Manual Dialer
  • Multiple Scripts
  • Online Voice Transmission
  • Open Database Design
  • Outbound Call Center
  • Phone Key Input
  • Power Dialer
  • Preview Dialer
  • Progressive Dialer
  • Queue Management
  • Real-time Chat
  • Reporting/Analytics
  • Ring Groups
  • SIP Trunking
  • Telemarketing Management
  • Unified Communications
  • Virtual Call Center
  • VoIP
  • Voice Customization
  • Voice Quality Enhancement

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