Genesys PureConnect

Rp1

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Description

Product Details

PureConnect is an all-in-one omnichannel engagement solution that is rapid to deploy, simple to administer, flexible, easily tailored, and cost-effective for mid-size to large organizations. Available both in the cloud and on premise, PureConnect lets you replace multiple point solutions with a single platform that supports empowered employees and loyal customers.

Genesys PureConnect Features

Communication

  • Notifications

Dialing Options

  • Preview Dialing
  • Progressive Dialing
  • Predicitive Dialer

Agent Tools

  • Callback Scheduling
  • Call Recording

Automation

  • Voice Detection
  • Interactive Voice Response (IVR)
  • API / Integrations

Functions

  • Session Routing
  • Session Queuing
  • Concurrent Calling

Administrative

  • Session Summary Notes
  • Administrator Access
  • Reporting & Dashboards

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