Genesys Cloud

Rp1

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Description

Product Details

Customer relationships can be complex, but that doesn’t mean they have to be difficult. Genesys Cloud™ makes customer relationships simple. Built to handle any channel, the Genesys Cloud solution follows the conversation everywhere—turning calls, email, chats and social comments into a seamless conversation.

Genesys Cloud Features

Communication

  • Pop-up Chat
  • Notifications
  • In-App Messaging

Internal Use

  • Customization
  • Conversation Archiving

Agent Tools

  • Call Recording

Channels

  • Voice

Functions

  • Session Routing
  • Session Queuing
  • Concurrent Calling
  • IVR

Administrative

  • Session Summary Notes
  • Administrator Access
  • Reporting & Dashboards
  • Session Recording

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