FlexNet Operations

Scale and Efficiently Operate Your SaaS, IoT and Software Business

FlexNet Operations® is your software operations control center – a central monetization back office for your software, Software as a Service (Saas) or Internet of Things (IoT) solutions. Manage devices, customers and their usage. Automate software operations processes like version upgrades, customer notifications and software delivery. And control all monetization models for your software products and devices – connected or disconnected – in a central place, regardless of deployment options.

Drive recurring revenue and run a successful software business. Know what your customers own, and what they are using. Monetize software effectively and manage compliance and customer growth. FlexNet Operations supports all monetization models – from more traditional perpetual models to flexible subscription and pay-per-use models.

WHAT IT CAN DO

GROW SOFTWARE REVENUE:

• Capitalize on new revenue opportunities
• Optimize the trial to buy process
• Maximize revenue from upgrades and renewals
• Reduce churn and drive upsell/cross-sell initiatives based on usage insight

RUN A SUCCESSFUL SOFTWARE BUSINESS:

• Manage your on-premises, Cloud, SaaS, virtualized and embedded apps in one central monetization back office
• Track and manage compliance and measure usage
• Dynamically create product configurations (like standard and light versions) and change features on demand
• Make strategic decisions for future product development and pricing based on customer and product insight
• Streamline operational processes and automate transactions, notifications and reports

CLOUD MONETIZATION

• Provision users and use rights directly in-app, using a secure and easy to use web services framework.
• Update user and usage data automatically in FlexNet Operations.
• Control all processes from a central cloud licensing service.
• Connect to your SaaS, on-premises and embedded apps using the Flexera Cloud Monetization API.
• Measure any kind of usage in your on-premises, embedded and SaaS applications.

CUSTOMER GROWTH

• Get real customer insight, reduce churn and increase renewal rates
• Drive upsell and cross-sell campaigns more effectively.
• Manage renewals proactively and provide customers with insight and transparency.
• Empower customers with customized notifications, self-services and clear call-to-actions.

ELECTRONIC SOFTWARE DELIVERY

• Deliver software to your customers – quickly, reliably and securely.
• Deliver software electronically, based on customer entitlements. Make sure that only eligible customers receive downloads and upgrades.
• Automate the fulfilment of export compliance requirements
• Track downloads automatically and accurately so you know who is using what.
• Based on Akamai’s Content Delivery Network (CDN) and manages close to 100 million downloads per year.

ADVANCED ORGANIZATION MANAGEMENT

• Manage software in complex supply chains and multi-tier channel models.
• Provide customer or channel self-services to manage their software
• Automate channel distribution and fulfilment while staying in control.
• Enable customers to manage licenses and entitlements in complex organizations.

UPDATES AND INSIGHTS

• Have centralized back office control over updates to software & devices – connected and disconnected – and deploy automatically or after user interaction.
• With FlexNet Edge:
• Extend updates and data gathering to secure disconnected environments
• Simplify device management by creating device groups and defining update rules per group
• Prevent revenue leakage with entitlement-driven updates
• Maintain a full track record of what’s been delivered and what is deployed.
• Deliver on regulatory demands in industries like medical, and provide update tracking capability.