Desk.com

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Description

Product Details

Customer conversations are collated in one channel where your team can collaborate to handle, prioritize, personalize, and manage responses with efficiency to satisfy customer concerns via email, phone, chat, and social media. Add or remove part-time agents when needed and track and engage customer sentiments with fully integrated social media tools.

 

Desk.com Features

  • Universal Inbox
  • Email
  • Twitter/Facebook
  • Live chat window
  • Phone
  • Community discussions
  • Case management
  • Case filters and business rules to organize priorities and queues
  • Escalation and case tracking
  • Labels and notes for sorting
  • Support Center
  • Custom branding
  • Content management for non-IT user
  • Multi-brand support
  • Productivity
  • Business rules for auto tasking
  • Macros to perform simultaneous actions
  • Bulk updating
  • Reward system
  • Customer profiles
  • Customer history in one place
  • Salesforce integration
  • Business insights
  • Preconfigured reports
  • Agents performance reports
  • Customizable reports
  • Multi-lingual support
  • 36 languages including English, Spanish, Chinese and Portuguese variations
  • Mobile
  • iOS
  • Android
  • BlackBerry
  • Mobile browser

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