Convoso

Rp1

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Description

Product Details

Convoso’s provides the world’s first all-in-one contact center software with an added gamification twist. Our cloud/browser-based software comes equipped with an arsenal of fully-integrated applications to support any inbound, outbound, and blended contact center operation. Our all-in-one platform puts your business at the forefront of innovation and productivity by applying gamification (“game-like” mechanics) that help engage and motivate your team to hit and exceed your business KPIs through the use of leaderboards, points, custom agent avatars, etc. Convoso’s solutions optimize the value your operation gains in every feature to ensure you’re getting a maximum ROI.

 

Convoso Feature

  • Custom Reporting
  • Campaign hot keys
  • Call back scheduler
  • Custom hold music/sales message
  • Speed dial numbers for transferring
  • Customizable CRM contact form (call sheet)
  • After-call custom reminders/notifications
  • CRM
  • Custom call distribution
  • Hosted IVR
  • Customer lead management (lead drips)
  • ACD intelligent call routing
  • Branch scripting
  • CTI screen pop
  • Embedded web-form
  • Custom call time rules
  • Custom inbound numbers

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