Product Details
CloudTalk is a smart user-centred phone system offering more than 50 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce.
CloudTalk Feature
- API
- Activity Dashboard
- Advanced dial plan
- Agent reporting
- Auto Dialer
- Automated Call Distribution (ACD)
- Automated call redirection
- Automatic Notifications
- Automatic outbound caller ID
- Blacklist
- Blended Call Center
- Browser notifications
- Business hours
- CRM Integration
- CTI
- Call Logging
- Call Recording
- Call monitoring
- Call notes
- Call queuing
- Call statistics
- Call tagging
- Callback
- Caller ID
- Caller-based routing
- Click to Call
- Conference call
- Contact Tags
- Contact history
- Contact list
- Create tasks directly
- Custom fields
- Custom reporting
- Desktop notifications
- Email Integration
- Encryption
- Inbound Call Center
- Inbound Reporting
- Interactive Voice Response
- Interactive Voice Response (IVR) menu
- Internal calls/Extensions
- Internal phone number tags
- International numbers
- Knowledge Base
- Manual Dialer
- Monitoring
- Multi-Part Conferencing
- Online agent management
- Outbound Call Center
- Outbound Reporting
- Personalised greetings
- Predictive dialer
- Preferred agent
- Queue Management
- Real Time Monitoring
- Real-time customer card
- Real-time dashboard
- Reporting & Statistics
- Reporting/Analytics
- Responsive web admin
- Ring Groups
- Ring groups
- Ring on speakers
- Sentiment & CSAT Score
- Short numbers
- Simple integrations
- Skills-based routing
- Social Media Integration
- Third Party Integration
- Ticket Management
- Toll-free numbers
- Unlimited concurrent calls
- VoIP
- Voice & Data Integration
- Voicemail
- Wallboard
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