CloudTalk

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Product Details

CloudTalk is a smart user-centred phone system offering more than 50 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce.

 

CloudTalk Feature

  • API
  • Activity Dashboard
  • Advanced dial plan
  • Agent reporting
  • Auto Dialer
  • Automated Call Distribution (ACD)
  • Automated call redirection
  • Automatic Notifications
  • Automatic outbound caller ID
  • Blacklist
  • Blended Call Center
  • Browser notifications
  • Business hours
  • CRM Integration
  • CTI
  • Call Logging
  • Call Recording
  • Call monitoring
  • Call notes
  • Call queuing
  • Call statistics
  • Call tagging
  • Callback
  • Caller ID
  • Caller-based routing
  • Click to Call
  • Conference call
  • Contact Tags
  • Contact history
  • Contact list
  • Create tasks directly
  • Custom fields
  • Custom reporting
  • Desktop notifications
  • Email Integration
  • Encryption
  • Inbound Call Center
  • Inbound Reporting
  • Interactive Voice Response
  • Interactive Voice Response (IVR) menu
  • Internal calls/Extensions
  • Internal phone number tags
  • International numbers
  • Knowledge Base
  • Manual Dialer
  • Monitoring
  • Multi-Part Conferencing
  • Online agent management
  • Outbound Call Center
  • Outbound Reporting
  • Personalised greetings
  • Predictive dialer
  • Preferred agent
  • Queue Management
  • Real Time Monitoring
  • Real-time customer card
  • Real-time dashboard
  • Reporting & Statistics
  • Reporting/Analytics
  • Responsive web admin
  • Ring Groups
  • Ring groups
  • Ring on speakers
  • Sentiment & CSAT Score
  • Short numbers
  • Simple integrations
  • Skills-based routing
  • Social Media Integration
  • Third Party Integration
  • Ticket Management
  • Toll-free numbers
  • Unlimited concurrent calls
  • VoIP
  • Voice & Data Integration
  • Voicemail
  • Wallboard

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