ChaseData CCaaS

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Description

Product Details

ChaseData offers a complete cloud-based call center management solution suitable for small and mid-sized call centers with five or more agents. It is a single solution that offers provisions for outbound predictive dialing, managed preview dialing and queued progressive dialing.

 

ChaseData Feature

  • Adjustable contact rates
  • Automated IVR
  • Ad-hoc reporting
  • Automated call recording
  • Call routing
  • Caller ID
  • Campaign management
  • Compliance management
  • Predictive dialer
  • Real Time Monitoring
  • Real Time Updates
  • Integrate with Salesforce, SugarCRM, ZohoCRM and Oracle
  • Live administrator dashboard
  • Escalation management
  • Customizable campaigns
  • Automatic call distribution system
  • Outbound & inbound calls
  • Campaign monitoring
  • Call scripting
  • API
  • Live chat
  • Role based permissions for managers and agents
  • With our BI Reporting
  • Lead Assignment
  • Powerful reporting

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