CallTools

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Product Details

CallTools is an all-in-one contact center solution designed to help increase contact rates and boost sales revenue. The platform’s outbound predictive dialer and inbound call center comes with real-time analytics and includes various methods for connecting with customers and prospects. The system caters to small business and enterprise-level customers around the world such as BPO’s, call centers, telemarketers, appointment setters, and sales and customer support centers.

 

CallTools Feature

  • Live chat
  • Enhanced voicemail detection
  • Workforce management
  • Quality management
  • Campaign management
  • Outbound call center
  • Call logging
  • Progressive dialer
  • Manual dialer
  • Inbound call center
  • Blended call center
  • Virtual call center
  • Premise-based call center
  • Live agent monitoring
  • Skill based routing
  • Call recording
  • List management
  • In-depth reporting & analytics
  • Answering machine detection
  • Third party software integrations
  • Basic CRM software built-in
  • Manager account and dashboard
  • Interactive Voice Response (IVR)
  • Marketing Automation
  • data

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