Product Details
CallTools is an all-in-one contact center solution designed to help increase contact rates and boost sales revenue. The platform’s outbound predictive dialer and inbound call center comes with real-time analytics and includes various methods for connecting with customers and prospects. The system caters to small business and enterprise-level customers around the world such as BPO’s, call centers, telemarketers, appointment setters, and sales and customer support centers.
CallTools Feature
- Live chat
- Enhanced voicemail detection
- Workforce management
- Quality management
- Campaign management
- Outbound call center
- Call logging
- Progressive dialer
- Manual dialer
- Inbound call center
- Blended call center
- Virtual call center
- Premise-based call center
- Live agent monitoring
- Skill based routing
- Call recording
- List management
- In-depth reporting & analytics
- Answering machine detection
- Third party software integrations
- Basic CRM software built-in
- Manager account and dashboard
- Interactive Voice Response (IVR)
- Marketing Automation
- data
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