CallTaker

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Description

Product Details

CallTaker is an affordable, sophisticated cloud based business management system that allows you to connect and service your business and customers more efficiently and easily than ever before. Log calls, create requests, assign tasks, run reports, dispatch technicians. All this and much more is possible with CallTaker. CalltTaker is the complete business tool you have been looking for.

CallTaker Product Features

Business Management

  • CRM
  • Vendor Management

Call Center

  • Call Logging
  • Escalation Management
  • Inbound Call Center
  • Outbound Call Center

CRM

  • Document Storage
  • Internal Chat Integration
  • Segmentation

Customer Service

  • Alerts / Escalation
  • Performance Metrics
  • Self Service Portal
  • Workflow Management

Help Desk

  • Automated Routing
  • Document Storage
  • Email Integration
  • IT Asset Management
  • Interaction Tracking
  • Network Monitoring
  • Self Service Portal

 

 

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