CallShaper

Rp1

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Description

Product Details

CallShaper is a call center software designed to help businesses monitor inbound and outbound calls, track the performance of agents, and manage leads, telemarketing, and sales processes. The drag-and-drop interactive voice response (IVR) editor allows managers to transfer calls to third-party stakeholders and other recipients based on agents’ availability, time, or type.

 

CallShaper Feature

  • Auto Dialer
  • Blended Call Center
  • CRM
  • Call Logging
  • Campaign Specific Caller ID
  • Inbound Call Center
  • Interactive Voice Response (IVR)
  • Knowledge Base
  • Manual Dialer
  • Outbound Call Center
  • Preview Dialer
  • Progressive Dialer
  • Quality Management
  • Queue Management

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