3CLogic Cloud Call Center

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3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and SugarCRM. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations.

 

3CLogic Cloud Call Center Feature

  • ACD and IVR
  • Advanced Lead Management and Recycling
  • Agent Presence & Instant Messaging
  • CRM, WFM, Ticketing, and PBX Integration
  • Call Recording
  • Call Transfer, Hold, Conferencing
  • Campaign and Lead List Management
  • Carrier Agnostic
  • Click-to-Call-Back Client for Your Website
  • Dynamic Scripting
  • Inbound, Outbound, and Blended Call Center
  • Mobile Dashboard View
  • Multichannel (Phone, Email, Text, Chat)
  • Predictive, Preview, and Progressive Dialing
  • Real-Time Reporting and Dashboards
  • Reporting & Business Intelligence
  • Self-Service IVR
  • Single User Interface
  • Skills Based Routing
  • WebRTC Click-2-call and Click-2-chat

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