Deskpro On-Premise is a customer support software solution that is installed and hosted on the customer’s own servers or infrastructure, rather than being hosted in the cloud. It provides helpdesk and ticketing capabilities for organizations to manage customer inquiries, requests, and support tickets.
Key Features:
Ticketing System: Provides a centralized system for managing and tracking customer inquiries and support tickets.
Knowledge Base: Allows organizations to create and maintain a knowledge base of articles and FAQs for self-service support.
Automation: Offers automation features for routing tickets, assigning priorities, and sending notifications.
Multi-Channel Support: Supports multiple communication channels, such as email, chat, and social media, for customer interactions.
Reporting and Analytics: Provides reporting and analytics tools for tracking support performance and customer satisfaction.
Customization: Allows organizations to customize the software to meet their specific support needs.
Security: Offers security features to protect customer data and ensure compliance with data protection regulations.
Integration: Integrates with other software applications and systems for seamless data exchange and workflow automation.
Usage: Deskpro On-Premise is commonly used by organizations that require a self-hosted customer support solution to manage and track customer inquiries and support tickets.
