3CLogic Cloud Call Center

Product Details

3CLogic is a leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on Amazon Web Services (AWS), the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, Salesforce, and SugarCRM. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced speech analytics, and API-driven integrations.

3CLogic Cloud Call Center Feature

• ACD and IVR
• Advanced Lead Management and Recycling
• Agent Presence & Instant Messaging
• CRM, WFM, Ticketing, and PBX Integration
• Call Recording
• Call Transfer, Hold, Conferencing
• Campaign and Lead List Management
• Carrier Agnostic
• Click-to-Call-Back Client for Your Website
• Dynamic Scripting
• Inbound, Outbound, and Blended Call Center
• Mobile Dashboard View
• Multichannel (Phone, Email, Text, Chat)
• Predictive, Preview, and Progressive Dialing
• Real-Time Reporting and Dashboards
• Reporting & Business Intelligence
• Self-Service IVR
• Single User Interface
• Skills Based Routing
• WebRTC Click-2-call and Click-2-chat

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