Five9

Product Details

Five9 is a leading provider of cloud contact center software, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, delivering software to help organizations of every size transition from premise-based software to the cloud.

Five9 Feature

• CTI & screen pop
• Power dialer
• IVR (Interactive Voice Response)
• Progressive dialer
• ACD (Automatic Call Distributor)
• Preview dialer
• Skills-based routing
• Web callback
• Queue callback
• Campaign & list management
• Speech recognition
• CRM integrations
• Text-to-speech
• Cloud APIs
• Real-time reporting & dashboards
• Predictive dialer
• Social customer care
• Mobile customer care
• Multichannel
• Call recording
• Call routing
• Call transfer
• Compliance management
• Computer telephony
• Contact database
• Contact history
• CRM integration
• Customizable reporting
• Distribution management
• Employee management
• Instant messaging
• Lead generation
• Multi-channel communication
• Multi-channel management
• Predictive dialer
• Projections
• Quality control
• Real time analytics
• Real time data
• Real time monitoring
• Real time reporting
• Request routing
• Search functionality
• Social media integration
• Text to speech
• Third party integration
• Voice mail
• Call reporting
• Prioritizing
• Automatic call distribution
• Call monitoring
• Survey management
• Call center management
• Feedback management
• Call scripting
• Feedback collection
• Data import/export
• Drag & drop interface
• Historical analysis
• Progressive dialing
• Auto-dialer
• Social network marketing
• Chat
• Lead assignment
• Surveys & feedback
• Routing options
• Automatic lead distribution
• Productivity reporting
• Live / video conferencing
• Call list management
• IVR / voice recognition
• Reporting & statistics
• Callback scheduling
• Queue manager
• Request assignment
• Mobile workforce control
• Anti spam
• Campaign management
• Rules based algorithms
• Self service portal
• Social performance management

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