Focus Contact Center

Product Details

Top quality, quickly – this is what your customers want, making contact and conversion tougher than ever. With the Focus Contact Center Platform you can synergise marketing and sales processes. From website visit to purchase, all in one tool.

Focus Contact Center Feature

• Omnichannel Call Center: phone, email, proactive chat
• Market-leading predictive dialer supported by AI algorithms
• Innovative Voice Mail Detection algorithm
• Caller ID with contextual data
• Built-in IVR and multichannel ACD integration
• Channel-independent skill- and profit-based routing
• Numerous outbound automatic and manual dialers
• Interactive voice response (IVR) with advanced routing
• Automated business rules for process and workflow creation
• Automated business rules for optimisation
• Campaign, Queue, Communication Channels
• Customers prioritisation
• Customizable satisfaction surveys for customer feedback
• Campaign prioritization
• Built in Mini-CRM with instant access to customer history
• Call Scripting and Call Script Builder
• Contact dispositions and notes
• Telemarketing Sales Rule
• Outbound Call Regulation Compliance with Do Not Call List
• Embedded WebRTC-based softphone
• Real-time monitoring and configurable wallboards
• Easy integration with any application using open API
• Built-in SIP Trunk and optional numbers from 120+ countries
• Native integration with Focus Desk ticketing system