Product Details
Talkdesk is an enterprise cloud contact center empowering companies to make customer experience a true competitive advantage. With enterprise-class performance and consumer-like experience, Talkdesk empowers you to adapt your contact center to the evolving needs of your customers and teams. The results? Increased productivity, higher customer satisfaction, more cost savings and great customer experience. It is the fastest growing cloud contact center solution with over 1800 customers and over 30,000 users in over 50 countries.
Talkdesk Features
Dialing Options
- Preview Dialing
- Progressive Dialing
Agent Tools
Quality Assurance
Engagement
Channels
Functions
- Session Routing
- Session Queuing
- Concurrent Calling
- Inbound Screen Pop
Administrative
- Session Summary Notes
- Administrator Access
- Reporting & Dashboards
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