This is where NexusTek’s Managed Service Provider (MSP) plans can help businesses of all sizes. Rather than using time, energy, and resources to build an internal IT management team, an MSP will provide the experienced IT support and management with their own resources.
An MSP plan takes the experience, technology, and training of expert IT management teams and makes it available to businesses of all sizes.
Managed Service Plans: COMPLETE
Do you want the best of the best when it comes to IT support? All NexusTek’s Managed Service Provider (MSP) Plans provide top-notch support in unique ways that are customized to fit the needs of each client. The Complete MSP Plan takes the best from our other three plans and gives you one, full-service managed IT team to boost productivity, create efficiencies, and save costs. Here’s how the Complete MSP Plan helps you do that.
Service at Every Step
The Complete Plan ensures our expert team is with you every step of the way, from deploying an effective IT strategy to providing unlimited remote support. If an emergency happens after hours, we’re there. Rest easy knowing your data is safeguarded, you’re maintaining top network performance, your IT inventory is effectively tracked and monitored, and you’re operating in an optimal server environment.
The Complete Plan includes a dedicated on-site engineer who learns your business inside and out. Our engineers are committed to your success, routinely scheduling hands-on services, as well as providing 24/7/365 essential IT services. He or she can guide you through taking advantage of virtual environments, maximizing the cost efficiencies of the cloud, ensuring regulatory compliance and implementing managed firewall as a service.
Support 24/7/365
We understand the importance of keeping your systems running smoothly. The Complete Plan includes unlimited live help desk, emergency on-site response, as well as support for user adds, removes and changes, user applications, server applications, backup restores, and remediation.
Proactive Security and Monitoring
Let us worry about protecting your systems, so you can focus on core business tasks. Your Complete Managed Service Provider Plan includes managing anti-virus and anti-malware, vulnerability scanning and managing all patching protocols. All Complete Plan clients also get 24/7/365 monitoring, alerting and maintenance of critical infrastructure. This includes Windows servers, PCs and virtual desktops, firewalls, switching, and any other mission-critical hardware.
Rest easy knowing you’re in trusted hands. Experience the difference of a full-service MSP.
Managed Service Plan Features
| Proactive Planning, Consulting and Reporting Services |
ESSENTIAL |
REMOTE |
DEDICATED |
COMPLETE |
| Baseline Strategic IT Assessment |
✔ |
✔ |
✔ |
✔ |
| Quarterly Business Review with Health Score & Metrics Analysis |
✔ |
✔ |
✔ |
✔ |
| Business IT Alignment and Roadmap |
✔ |
✔ |
✔ |
✔ |
| 24x7x365 Support Services |
ESSENTIAL |
REMOTE |
DEDICATED |
COMPLETE |
| Unlimited Live Help Desk |
ADD-ON |
✔ |
ADD-ON |
✔ |
| Unlimited Emergency On-site Response |
ADD-ON |
✔ |
ADD-ON |
✔ |
| Access to Microsoft Top Tier Support |
ADD-ON |
✔ |
✔ |
✔ |
| Scheduled Dedicated Engineer (On-site or Remote) |
ADD-ON |
ADD-ON |
✔ |
✔ |
| Support for User Adds, Removes and Changes |
ADD-ON |
✔ |
✔ |
✔ |
| Support for User Applications and Hardware |
ADD-ON |
✔ |
✔ |
✔ |
| Support for Data Restore from Backup |
ADD-ON |
✔ |
✔ |
✔ |
| 24x7x365 Proactive Cyber Security Services |
ESSENTIAL |
REMOTE |
DEDICATED |
COMPLETE |
| Advanced Endpoint Security Software (Win/Mac) |
✔ |
✔ |
✔ |
✔ |
| Managed Ransomware, Phishing and Malware Protection |
✔ |
✔ |
✔ |
✔ |
| Managed Endpoint Zero-day Threat Protection |
✔ |
✔ |
✔ |
✔ |
| World-wide Threat Intelligence AI Network Integration |
✔ |
✔ |
✔ |
✔ |
| Automated Malware Remediation |
✔ |
✔ |
✔ |
✔ |
| Managed Vulnerability Scanning |
✔ |
✔ |
✔ |
✔ |
| Managed Windows OS Patching |
✔ |
✔ |
✔ |
✔ |
| Managed Microsoft App Patching |
✔ |
✔ |
✔ |
✔ |
| Managed 3rd Party Application Patching |
✔ |
✔ |
✔ |
✔ |
| 24x7x365 Proactive System Monitoring Services |
ESSENTIAL |
REMOTE |
DEDICATED |
COMPLETE |
| 24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Including: |
✔ |
✔ |
✔ |
✔ |
| Unlimited Upkeep Maintenance |
✔ |
✔ |
✔ |
✔ |
| Windows Servers, Physical and Virtual |
✔ |
✔ |
✔ |
✔ |
| PCs and Virtual Desktops |
✔ |
✔ |
✔ |
✔ |
| Supported Firewalls, Physical and Virtual |
✔ |
✔ |
✔ |
✔ |
| Supported Switching |
✔ |
✔ |
✔ |
✔ |
| Supported Storage Area Network Hardware |
✔ |
✔ |
✔ |
✔ |
| Supported Cloud Platforms and Hypervisors |
✔ |
✔ |
✔ |
✔ |
| Supported Backup Systems |
✔ |
✔ |
✔ |
✔ |
| Supported UPS Systems |
✔ |
✔ |
✔ |
✔ |
| Monitoring of Supported Mission-Critical Network Hardware |
✔ |
✔ |
✔ |
✔ |
| IT Inventory Management and Tracking Services |
ESSENTIAL |
REMOTE |
DEDICATED |
COMPLETE |
| Managed IT Asset Tracking |
✔ |
✔ |
✔ |
✔ |
| Managed Software Licensing and Subscription Tracking |
✔ |
✔ |
✔ |
✔ |
| Managed Hardware Warranty Tracking |
✔ |
✔ |
✔ |
✔ |
| Managed Domain Name Services |
✔ |
✔ |
✔ |
✔ |
| Managed Secure Password Database |
✔ |
✔ |
✔ |
✔ |
✔ = Included in package ADD-ON = Usage-based charges may apply
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