Managed Service Providers for Business IT

Businesses of every size need IT support. Whether there are trained professionals on staff or a small group of technology-minded employees brought in to mind the IT, most business’s IT is not covered by their area of expertise. While it is tempting to keep everything internal, modern cloud, mobile, and IoT computing make the need for properly managed IT essential to businesses of any size.

Because businesses don’t have the resources to build a dedicated IT support team, they often resort to pulling in people whose expertise is actually website design, engineering, or coding. While these individuals have the latent ability to handle IT, they’re rarely trained, equipped, or have enough experience to do the job well.

What is a Managed Service Provider?

This is where NexusTek’s Managed Service Provider (MSP) plans can help businesses of all sizes. Rather than using time, energy, and resources to build an internal IT management team, an MSP will provide the experienced IT support and management with their own resources.

An MSP plan takes the experience, technology, and training of expert IT management teams and makes it available to businesses of all sizes.

Managed Service Plans: COMPLETE

Do you want the best of the best when it comes to IT support? All NexusTek’s Managed Service Provider (MSP) Plans provide top-notch support in unique ways that are customized to fit the needs of each client. The Complete MSP Plan takes the best from our other three plans and gives you one, full-service managed IT team to boost productivity, create efficiencies, and save costs. Here’s how the Complete MSP Plan helps you do that.

Service at Every Step

The Complete Plan ensures our expert team is with you every step of the way, from deploying an effective IT strategy to providing unlimited remote support. If an emergency happens after hours, we’re there. Rest easy knowing your data is safeguarded, you’re maintaining top network performance, your IT inventory is effectively tracked and monitored, and you’re operating in an optimal server environment.

The Complete Plan includes a dedicated on-site engineer who learns your business inside and out. Our engineers are committed to your success, routinely scheduling hands-on services, as well as providing 24/7/365 essential IT services. He or she can guide you through taking advantage of virtual environments, maximizing the cost efficiencies of the cloud, ensuring regulatory compliance and implementing managed firewall as a service.

Support 24/7/365

We understand the importance of keeping your systems running smoothly. The Complete Plan includes unlimited live help desk, emergency on-site response, as well as support for user adds, removes and changes, user applications, server applications, backup restores, and remediation.

Proactive Security and Monitoring

Let us worry about protecting your systems, so you can focus on core business tasks. Your Complete Managed Service Provider Plan includes managing anti-virus and anti-malware, vulnerability scanning and managing all patching protocols. All Complete Plan clients also get 24/7/365 monitoring, alerting and maintenance of critical infrastructure. This includes Windows servers, PCs and virtual desktops, firewalls, switching, and any other mission-critical hardware.

Rest easy knowing you’re in trusted hands. Experience the difference of a full-service MSP.

Managed Service Plan Features

Proactive Planning, Consulting and Reporting Services ESSENTIAL REMOTE DEDICATED COMPLETE
Baseline Strategic IT Assessment
Quarterly Business Review with Health Score & Metrics Analysis
Business IT Alignment and Roadmap
Unlimited Live Help Desk ADD-ON ADD-ON
Unlimited Emergency On-site Response ADD-ON ADD-ON
Access to Microsoft Top Tier Support ADD-ON
Scheduled Dedicated Engineer (On-site or Remote) ADD-ON ADD-ON
Support for User Adds, Removes and Changes ADD-ON
Support for User Applications and Hardware ADD-ON
Support for Data Restore from Backup ADD-ON
24x7x365 Proactive Cyber Security Services ESSENTIAL REMOTE DEDICATED COMPLETE
Advanced Endpoint Security Software (Win/Mac)
Managed Ransomware, Phishing and Malware Protection
Managed Endpoint Zero-day Threat Protection
World-wide Threat Intelligence AI Network Integration
Automated Malware Remediation
Managed Vulnerability Scanning
Managed Windows OS Patching
Managed Microsoft App Patching
Managed 3rd Party Application Patching
24x7x365 Proactive System Monitoring Services ESSENTIAL REMOTE DEDICATED COMPLETE
24x7x365 Monitoring, Alerting and Maintenance of Critical Infrastructure Including:
Unlimited Upkeep Maintenance
Windows Servers, Physical and Virtual
PCs and Virtual Desktops
Supported Firewalls, Physical and Virtual
Supported Switching
Supported Storage Area Network Hardware
Supported Cloud Platforms and Hypervisors
Supported Backup Systems
Supported UPS Systems
Monitoring of Supported Mission-Critical Network Hardware
IT Inventory Management and Tracking Services ESSENTIAL REMOTE DEDICATED COMPLETE
Managed IT Asset Tracking
Managed Software Licensing and Subscription Tracking
Managed Hardware Warranty Tracking
Managed Domain Name Services
Managed Secure Password Database

✔ = Included in package    ADD-ON = Usage-based charges may apply

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