CloudTalk

Product Details

CloudTalk is a smart user-centred phone system offering more than 50 advanced calling features. Software is mostly used by customer support and sales teams working in startups, SMEs or e-commerce.

CloudTalk Feature

• API
• Activity Dashboard
• Advanced dial plan
• Agent reporting
• Auto Dialer
• Automated Call Distribution (ACD)
• Automated call redirection
• Automatic Notifications
• Automatic outbound caller ID
• Blacklist
• Blended Call Center
• Browser notifications
• Business hours
• CRM Integration
• CTI
• Call Logging
• Call Recording
• Call monitoring
• Call notes
• Call queuing
• Call statistics
• Call tagging
• Callback
• Caller ID
• Caller-based routing
• Click to Call
• Conference call
• Contact Tags
• Contact history
• Contact list
• Create tasks directly
• Custom fields
• Custom reporting
• Desktop notifications
• Email Integration
• Encryption
• Inbound Call Center
• Inbound Reporting
• Interactive Voice Response
• Interactive Voice Response (IVR) menu
• Internal calls/Extensions
• Internal phone number tags
• International numbers
• Knowledge Base
• Manual Dialer
• Monitoring
• Multi-Part Conferencing
• Online agent management
• Outbound Call Center
• Outbound Reporting
• Personalised greetings
• Predictive dialer
• Preferred agent
• Queue Management
• Real Time Monitoring
• Real-time customer card
• Real-time dashboard
• Reporting & Statistics
• Reporting/Analytics
• Responsive web admin
• Ring Groups
• Ring groups
• Ring on speakers
• Sentiment & CSAT Score
• Short numbers
• Simple integrations
• Skills-based routing
• Social Media Integration
• Third Party Integration
• Ticket Management
• Toll-free numbers
• Unlimited concurrent calls
• VoIP
• Voice & Data Integration
• Voicemail
• Wallboard

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